Terms

Last updated 8 October 2026

Who we are

The Founders Process is run by Qualforge Ltd, registered in Scotland, company no. SC888351, 22 Shortlees Crescent, Kilmarnock, KA1 4PR. Email hello@thefoundersprocess.com. "We" means Qualforge Ltd, and the calls are given by its founders, Rory and Blake.

What you're buying

A 60 minute video call with Rory, Blake or both, as chosen when you apply and confirmed when you book. We prepare from your application, and send a written summary and next steps after the call. Prices are shown on the site and include any VAT due.

Applications

Calls are by application only. Applying doesn't commit you to anything. We review every application and decide whether we think we can help. We don't have to accept an application, and we don't have to give a reason if we don't.

You must be 18 or over to apply and to book.

Booking and payment

If we accept your application, we'll email you a booking link. You pick a time and pay in full when you book. Your contract with us starts when your payment goes through.

Moving your call

Calls can be booked up to 14 days ahead. You can move your call once, free, up to 24 hours before it starts, using the link in your booking email. If we need to move it, we'll offer you new times or a full refund, your choice.

Refunds

Payments aren't refundable, except in these cases:

• We decide we can't help you after you've booked: full refund.
• We cancel the call and you don't want a new time: full refund.
• You cancel before the call takes place, using your legal right below: full refund.

If you don't turn up, or join more than 15 minutes late, the call won't go ahead and won't be refunded.

Your legal right to cancel

The law gives you the right to cancel within 14 days of booking. When you book, you ask us to hold your call within that time. If you cancel before the call takes place, we'll refund you in full. Once the call has taken place, that right ends. To cancel, use the link in your booking email or email us.

What our advice is, and isn't

Our advice is general, based on our own experience of sales and starting a business. It isn't financial, investment, legal, tax, medical or mental health advice, and we aren't regulated advisers. You decide what to do with it, and the results depend on you. We can't promise any particular outcome.

If you tell us something that suggests you or someone else is at risk, we may stop the call and point you to people who can help.

Behaviour on calls

We'll treat you with respect, and we ask the same. We can end a call if anyone is abusive or asks us to help with anything illegal. If we end a call for that reason, we won't give a refund.

Recording and our content

Calls aren't recorded unless we ask and both sides agree first. We document our own journey publicly, but we will never name you, show you, or share what you've told us without your clear permission.

Our liability

If something goes wrong because of us, our total liability to you is limited to the price you paid for the call. Nothing in these terms limits liability that can't be limited by law, or affects your statutory rights as a consumer.

Law

These terms are governed by Scots law. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.

Changes

We may update these terms. The version that applies to you is the one in place when you book.